Skip to main content

University of Salford - Shop


Strategy in Airline Loyalty: Frequent Flyer Programs (ePub eBook) 1st ed. 2018

eBook by de Boer, Evert R.

Strategy in Airline Loyalty: Frequent Flyer Programs (ePub eBook)

£139.50

ISBN:
9783319626000
Publication Date:
09 Oct 2017
Edition:
1st ed. 2018
Publisher:
Springer Nature
Imprint:
Palgrave Macmillan
Pages:
268 pages
Format:
eBook
For delivery:
Download available
Strategy in Airline Loyalty: Frequent Flyer Programs (ePub eBook)

Description

This book offers the first comprehensive exploration of frequent flyer programs. By combining academic research with extensive insights and examples from the actual business world, it explores the key drivers and strategies of airline loyalty marketing today in an unprecedented manner. Strategy in Airline Loyalty also explores how the programs have evolved over time from marketing programs to financial powerhouses, identifying both the catalysts for change, as well as the strategic options and underlying trade-offs available to airlines. Covering diverse angles ranging from behavioral economics, to accounting, and structural design, the book reviews every core aspect of frequent flyer programs and offers extensive frameworks and definitions. The book provides a useful and complete reference for researchers, and helps those interested in frequent flyer programs to develop a better understanding of their past, present and future.

Contents

1. Introduction.- 2. The different types of frequent flyer programs.- 3. Core elements of the frequent flyer program.- 4. The economics and accounting of frequent flyer programs.- 5. Exploring the eco-system of the frequent flyer program.- 6. Taking the frequent flyer program to measure.- 7. Trends and innovations.- 8. The standalone frequent flyer program.- 9. Future of the frequent flyer program.- 10. Conclusion.

Accessing your eBook through Kortext

Once purchased, you can view your eBook through the Kortext app, available to download for Windows, Android and iOS devices. Once you have downloaded the app, your eBook will be available on your Kortext digital bookshelf and can even be downloaded to view offline anytime, anywhere, helping you learn without limits.

In addition, you'll have access to Kortext's smart study tools including highlighting, notetaking, copy and paste, and easy reference export.

To download the Kortext app, head to your device's app store or visit https://app.kortext.com to sign up and read through your browser.

This is a Kortext title - click here to find out more This is a Kortext title - click here to find out more

NB: eBook is only available for a single-user licence (i.e. not for multiple / networked users).

Back

University of Salford