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Contents

List of figures and tables Acknowledgements Preface About the editor About the contributors Chapter 1: Social media growth and global change Abstract: Introduction Some history Social media and social activism Social media at work Social analytics Legal implications of increasing social media usage Conclusion Chapter 2: Flash rob or protest movement: the First Amendment and regulating online calls to action Abstract: Flash mobs The history of incitement cases in the United States How lower courts have dealt with Brandenburg Criminal law: crimes and speech Difficulties for Brandenburg posed by new media Other possible First Amendment protections Conclusion Chapter 3: World justice aEURO the rule of law around the world Abstract: Legal implications of social media The rule of law Rankings of the rule of law by regions Rule of Law Index and social media Social media - chance or challenge? Conclusion Chapter 4: Default metaphysics aEURO social networks and the self Abstract: Normalised differences Submitting subjects Being traded Archiving the self Attention as apparatus Chapter 5: A service-oriented approach to public sector social media strategy Abstract: Introduction What social media platforms or tools should our organisation be using? What do we need to commit to, in terms of risk and resources? Resources - knowing what it costs to get what you want Research and monitoring Posting and curating Community management Crowd-sourcing, contests, apps and other campaigns Risk - understanding the tradeoffs of social media How do we measure success? Conclusion Chapter 6: Social media in the humanitarian space Abstract: Introduction Networking offline and online Introduction to technology: the Hindenburg example Using social media for social good: Born HIV Free campaign Uses of social media in the humanitarian space: from conversation to action Lessons learned: where are we going? Chapter 7: Social media: the new tool in business education Abstract: Introduction Social capital and social media Social networks within business Social media in the curriculum Social media in business education Social media and pedagogical issues Conclusion Chapter 8: Social media: does it generate the continuum of transparency in organisations? Abstract: Transparency: shifting lines in the sand The positive and negative continuum of transparency Transparency as control through social media The role of civility and etiquette Transparency tensions in the organisational social network: The next step Chapter 9: Social media: blessing or curse? aEURO a business perspective Abstract: Introduction Social media as a marketing tool Can social media generate new business? Chapter 10: Improving the customer experience: how social media can make a difference Abstract: Introduction Define what you want to do and why Define, assess and create Link key drivers to corporate strategy Manage the process Conclusion Chapter 11: The uses and accuracy of social analytics data and platforms Abstract: Introduction Social media data and various practices Analytics measurement chasms What works for social media and return on investment? What works in social media for corporate stakeholders and social media return on investment? Conclusion Chapter 12: Altruism aEURO a valuable dimension of the digital age Abstract: Introduction Traditional networking behaviour Collaboration and cooperation Social media in the emerging digital economy Building trust Trust and collaboration Exchanging value Our copyright laws are a mess What must change I see the solution as an online automated system that: Conclusion Index

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