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Contents

About the Authors Introduction Part 1 Fundamentals of Communication for Compassionate Practice 1 Essential Values for Communication, Compassion and Collaborative Care The importance of communication and remaining compassionate Respect and dignity The centrality and complexity of communication in the therapeutic relationship 2 Essential Communication Skills: Building Blocks for Good Communication Non-verbal, verbal and written communication: listening, questioning, record keeping, electronic prescribing Professional communication, professional identity, and social and professional media The use of reflection on practice 3 The Role of Attachment Theory and Cognition in Influencing Behaviour The role of cognition Attachment theory Understanding attachment, cognition and practice 4 Enabling Positive Health Behaviour Changing patterns of ill health and health education Motivational interviewing and health behaviour change The role of emotional intelligence and mindfulness Conclusion to Part 1 Part 2 Communication Skills in Practice 5 Communicating to Help Health Service Users Understand and Deal with their Condition The importance of psychosocial care Communicating with anxious or distressed patients Communicating with those with long-term conditions to help change behaviour 6 Communication for Mental Health: Understanding the Effects of Stigma What is stigma? Avoiding stigmatising communication within general settings Looking past diagnoses to achieve person-centred care within mental health services 7 Communicating with People with Cognitive Deficits Communicating with people with intellectual disability Communicating with people who have dementia 8 Communicating with Children, Young People and Families Communicating within the context of the family How development affects communication Stereotyping young people 9 Communicating with Middle-aged and Older People Features associated with ageing in contemporary society Specific challenges in middle and older age Overcoming stereotyping and stigma 10 Integrating Mindful Communication Skills for Complex Encounters Working with distress and anger Breaking bad news Communicating with people with life-limiting and end-of-life conditions Conclusion to Part 2 Part 3 Equipping for the Future: Theoretical and Ethical Issues 11 Communicating Authentically in Organisations Organisations, culture, communication and leadership The importance of self in leadership Authentic self and authentic leadership 12 Maintaining Positive Values in Communication and Caring for Self and Others The emotional challenges of transitioning to qualified nurse status Sustaining and enhancing ethical and compassionate communication in difficult circumstances Learning from the past 13 Communication Theory, Reflective and Ethical Practice in the 'Swampy Lowlands' The importance of communication theory Communication, reflective and ethical practice Communication theory that informs and enables reflection on ethical practice in healthcare Conclusion to Part 3 Index

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