`This is an insightful book... offers an in-depth understanding of the dynamics at work within organizations, but also offers ways forward for new researchers. [A]n original contribution to the area of occupational psychology. The book is appropriate for people who want to study organizational behaviour and occupational psychology. It is thought-provoking and practical - Profbooks.com ReviewsThis Second Edition contains key themes with all new contributors and is a completely separate work from the first. Emotion in Organization presents original work from leading scholars in the field, they engage with emotion as a qualitative phenomenon which shapes and is shaped by organizational life. Examining how emotion cannot be simply separated from thinking, judgment, decision-making and other so-called rational organizational processes, the book challenges us to build a passionate theory of organizations.The introduction reviews the expansion of organizational emotion studies and their appeal to several social-scientific disciplines. Divided into four parts, the book reveals through stories, interviews, confessions, ethnographies and observations the way feeling and emotion lie at the heart of organizational functioning.
Emotional Arenas Revisited - Stephen Fineman PART ONE: EMOTIONAL TEXTURES Narratives of Compassion in Organizations - Peter J Frost et al Feelings at Work - Lloyd E Sandelands and Connie J Boudens Relational Experiences and Emotion at Work - Vincent R Waldron Emotion Metaphors in Management - Kathleen J Krone and Jayne M Morgan The Chinese Experience PART TWO: APPROPRIATING AND ORGANIZING EMOTION Commodifying the Emotionally Intelligent - Stephen Fineman Bounded Emotionally in the Body Shop - Joanne Martin and Kathy Knopoff and Christine Beckman Aesthetic Symbols as Emotional Clues - Varda Wasserman, Anat Rafaeli and Avi Kluger PART THREE: WORKING WITH EMOTION If Emotions Were Honoured - Debra E Meyerson A Cultural Analysis Emotional Labour and Authenticity - Blake E Ashforth and Marc A Tomiuk Views from Service Agents Ambivalent Feelings in Organizational Relationships - Michael G Pratt and Lorna Doucet A Detective's Lot - Robert Jackall Contours of Morality and Emotion in Police Work How Children Manage Emotion at School - Gillian Bendelow and Berry Mayall Emotions and Injustice in the Workplace - Karen P Harlos and Craig C Pinder PART FIVE: EPILOGUE Concluding Reflections - Stephen Fineman
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