John Hayes' bestselling textbook combines a scholarly discussion of change management with a host of practical tools and techniques. It provides future managers with all the skills they need to diagnose the need for change and to ensure its successful implementation. The book's unique underpinning framework views change as a purposeful and constructed sequence of events, rather than something chaotic and unmanageable. Its hands-on approach includes a number of 'Change Tools' that students can apply to various scenarios, an array of case studies and examples based on real-life organisations worldwide and video interviews with experienced change practitioners, who share their insights on key topics. The book will be essential reading for final-year business undergraduates, as well as MBA and postgraduate students who are taking modules in change management or organisational change. It is also ideal for change practitioners and consultants.New to this Edition:- Two new chapters on ethical change management practice- A new chapter on value innovation- A new section showing how the book supports employability skills- Brand new international case studies and examples, including the Volkswagen emissions scandal, the collapse of BHS, and company culture at Uber- A free-to-access website featuring audio-visual Tutorials with narration by the author, lecturer slides, detailed briefings on the book's case studies, and much more
PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE 1. Process Models of Change 2. Leading Change:A Process Perspective PART II: RECOGNISING THE NEED FOR CHANGE 3. Patterns of Change 4. Recognising the Need or Opportunity for Change 5. Starting the Change 6. Building Change Relationships PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED 7. Diagnosis 8. Gathering and Interpreting Information PART IV: LEADING AND MANAGING THE PEOPLE ISSUES 9. The Role of Leadership in Change Management 10. Power, Politics and Stakeholder Management 11. Responsible Change Management: An Ethical Approach 12. Managing Context to promote ethical practice 13. Communicating Change 14. Motivating Others to Change 15. Supporting Others through Change PART V: PLANNING AND PREPARING FOR CHANGE 16. Shaping Implementation Strategies 17. Developing a Change Plan 18. Types of Intervention 19. Action Research 20. Appreciative Inquiry 21. Training and Development 22. High Performance Management 23. Business Process Re-engineering 24. Lean 25. Culture Profiling 26 Value Innovation 27. Selecting Interventions PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS 28. Implementing Change 29. Reviewing and Keeping the Change on Track PART VII: SUSTAINING CHANGE 30. Making Change Stick 31. Spreading Change PART VIII: LEARNING 32. Change Managers Learning From Their Own Experience 33. Facilitating Collective Learning 34. Pulling it All Together:A Concluding Case Study.
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