For principles of marketing courses that require a comprehensive text. In a fast-changing, increasingly digital and social marketplace, its more vital than ever for marketers to develop meaningful connections with their customers.Principles of Marketinghelps students master todays key marketing challenge: to create vibrant, interactive communities of consumers who make products and brands an integral part of their daily lives. To help students understand how to create value and build customer relationships, Kotler and Armstrong present fundamental marketing information within an innovative customer-value framework. Thoroughly revised to reflect the major trends impacting contemporary marketing, the18th Editionis packed with stories illustrating how companies use new digital technologies to maximize customer engagement and shape brand conversations, experiences, and communities.
PART 1:DEFINING MARKETING AND THE MARKETING PROCESS 1. Marketing:Creating Customer Value and Engagement 2. Companyand Marketing Strategy: Partnering to Build Customer Engagement, Value, andRelationships PART 2:UNDERSTANDING THE MARKETPLACE AND CONSUMER VALUE 3. Analyzingthe Marketing Environment 4. Managing MarketingInformation to Gain Customer Insights 5. ConsumerMarkets and Buyer Behavior 6. BusinessMarkets and Business Buyer Behavior PART 3:DESIGNING A CUSTOMER VALUE-DRIVEN STRATEGY AND MIX 7. CustomerValue-Driven Marketing Strategy: Creating Value for Target Customers 8. Products,Services, and Brands: Building Customer Value 9. DevelopingNew Products and Managing the Product Life Cycle 10. Pricing:Understanding and Capturing Customer Value 11. PricingStrategies: Additional Considerations 12. MarketingChannels: Delivering Customer Value 13. Retailingand Wholesaling 14. EngagingConsumers and Communicating Customer Value: Integrated Marketing CommunicationStrategy 15.Advertising and Public Relations 16. PersonalSelling and Sales Promotion 17. Direct,Online, Social Media, and Mobile Marketing PART 4:EXTENDING MARKETING 18. CreatingCompetitive Advantage 19. TheGlobal Marketplace 20.Sustainable Marketing: Social Responsibility and Ethics Appendix 1:Marketing Plan Appendix 2:Marketing by the Numbers Appendix 3:Careers in Marketing
Accessing your eBook through Kortext
Once purchased, you can view your eBook through the Kortext app, available to download for Windows, Android and iOS devices. Once you have downloaded the app, your eBook will be available on your Kortext digital bookshelf and can even be downloaded to view offline anytime, anywhere, helping you learn without limits.
In addition, you'll have access to Kortext's smart study tools including highlighting, notetaking, copy and paste, and easy reference export.
To download the Kortext app, head to your device's app store or visit https://app.kortext.com to sign up and read through your browser.
NB: eBook is only available for a single-user licence (i.e. not for multiple / networked users).
