Delivers the essential practical skills needed to consult and make sharp, well prepared interactions in a wide range of business situations This comprehensive handbook covers the fundamental skills and attitudes required by successful consultants from novice to practitioner level, irrespective of their specialist area. It untangles the key variables present in any consulting service and introduces practical ways to improve their effectiveness based upon the author's experience of helping consulting organisations to develop and excel in the marketplace. The book explores consulting from the ground up' steering away from theory and focusing instead on practical application, providing a solid platform upon which to build further domain-specific competence. The Consultant's Handbook provides: An understanding of the key variables that can be addressed in order to improve one's own consulting performance A set of simple practices that can be implemented with immediate benefit to the reader Practical insight into day-to-day real life consulting interactions Confidence to implement the new ideas and approaches
About the author vii INTRODUCTION 1 PART I CONSULTING FUNDAMENTALS 3 Chapter 1: What is Consulting? 5 Chapter 2: Preparing to Consult 25 Chapter 3: Establishing Credibility 37 Chapter 4: Managing Client Meetings 47 PART II CASE STUDIES 61 Case Study 1: Exploring a New Consulting Opportunity 63 Case Study 2: Presenting a Solution Approach 85 Case Study 3: Scoping a Study 101 PART III Additional Topics 117 Chapter 5: Proposing a Consulting Service 119 Chapter 6: Delivering a Consulting Service 133 Chapter 7: Client Interactions and Related Obstacles 173 Chapter 8: The Skill of Advising 193 Index 215
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