Uncover the psychological shortcuts that shape every decision you make - and learn how to use them in business.
Voted #1 in the BBH World Cup of Advertising Books
Winner of the Sales and Marketing Category at the Business Book Awards
Before you can influence decisions, you need to understand what drives them. The Choice Factory is an essential read for anyone who wants to learn.
By observing a typical day of decision-making, from trivial food choices to significant work-place moves, behavioural science expert Richard Shotton investigates how our behaviour is shaped by psychological shortcuts. With a clear focus on the marketing potential of knowing what makes us tick, he draws on evidence from academia, real-life ad campaigns and his own original research.
Entertaining and highly accessible, The Choice Factory is made up of 25 short chapters, each addressing a cognitive bias and outlining simple ways to apply it to your own marketing challenges. Shotton interviews some of the smartest and most influential thinkers in advertising, including Rory Sutherland, Lucy Jameson and Mark Earls.
Covering everything from priming to the pratfall effect, charm pricing to the curse of knowledge, with The Choice Factory as your guide it has never been easier to apply the science of behavioural economics to marketing.
'Actionable, memorable and powerful' - Seth Godin, bestselling author of This is Marketing
Preface
Introduction
The 25 Biases
1. The Fundamental Attribution Error
2, Social Proof
3. Negative Social Proof
4. Distinctiveness
5. Habit
6. The Pain of Payment
7. The Danger of Claimed Data
8. Mood
9. Price Relativity
10. Primacy Effect
11. Expectancy Theory
12. Confirmation Bias
13. Overconfidence
14. Wishful Seeing
15. Media Context
16. The Curse of Knowledge
17. Goodhart's Law
18. The Pratfall Effect
19. Winner's Curse
20. The Power of the Group
21. Veblen goods
22. The Replicability Crisis
23. Variability
24. Cocktail Party Effect
25. Scarcity
Ethics
Conclusion
References
Further reading
Index