How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.
Foreword by Warren Bennis. Preface. The Editors. The Contributors. PART ONE: DEFINING AND ASSESING EMOTIONAL INTELLIGENCE. Emotional Intelligence and Organizational Effectiveness (C. Cherniss). Emotional Intelligence: Issues in Paradigm-Building (D. Goleman). An EI-Based Theory of Performance (D. Goleman). The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs (L. Spencer). Measurement of Individual Emotional Competence (M. Gowing). Group Emotional Competence and Its Influence on Group Effectiveness (Vanessa Druskat and Steven Wolff). PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE. Using Human Resource Functions to Enhance Emotional Intelligence (Ruth Jacobs). The Challenge of Hiring Senior Executives (Claudio Fernandez-Aroz). PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS. Training for Emotional Intelligence: A Model (Cary Cherniss and Daniel Goleman). How and Why Individuals Are Able to Develop Emotional Intelligence (Richard Boyatzis). Developing Emotional Competence through Relationships at Work (Kathy Kram and Cary Cherniss). Implementing Emotional Intelligence Programs in Organizations: The American Express Financial Advisors Case (C. Cherniss & R. Caplan). References.
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