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£44.99
The features of this book include: the use of interactive video as a training medium; facilitating the transfer of training to work contexts; the communication audit and its role in quality assurance in health; working with groups as a communication strategy; defined and expanded practical exercises for trainers.
Part One: The importance of effective communication in the health professions. Part Two: Content of communication skills training. Communication as skilled performance. Responding skills. Initiating skills. Interactional strategies. Part Three: The process of communication skills training. Identifying communication skills. The sensitization phase of training. The practice phase of training. The feedback phase of training. Evaluation of communication skills training. Part Four: Towards formulating a communication skills training programme. Designing and implementing the programme.
