NEW! Next Generation NCLEX-style case studies apply concepts to realistic scenarios. NEW! Intrapersonal Communication to Self-Manage Stress and Promote Nurse Wellness chapter introduces self-communication and specific self-management strategies. NEW! Updated content links concepts to current issues and best practices, and reflects national and global clinical guidelines as well as a new understanding of patient-centered communication, collaborative interprofessional communication, and team-based approaches. NEW! Updated chapters on interprofessional collaboration and teamwork highlight a team-based model of health care, with patients, providers, and families working together.
PART I Theoretical Foundations and Contemporary Dynamics in Patient-Centered Relationships and Communication 1. Communication Theories and Nursing Concepts 2. Clarity and Safety in Communication 3. Professional Guides for Nursing Communication 4. Clinical Judgment: Critical Thinking and Ethical Decision-Making PART II Essential Communication Competencies 5. Developing Patient-Centered Communication Skills 6. Variation in Communication Styles 7. Intercultural Communication and Patient Diversity 8. Communicating in Groups PART III Relationship Skills in Health Communication 9. Self-Concept in Professional Interpersonal Relationships 10. Developing Patient-Centered Therapeutic Relationships 11. Bridges and Barriers in Therapeutic Relationships 12. Communicating With Families 13. Resolving Conflicts Between Nurse and Patient PART IV Communication for Health Promotion and Disease Prevention 14. Communication Strategies for Health Promotion and Disease Prevention 15. Communication in Health Teaching and Coaching 16. Communication With Patients Who Are in Stressful Situations PART V Accommodating Patients With Special Communication Needs 17. Communicating With Patients Experiencing Communication Deficits 18. Communicating With Children 19. Communicating With Older Adults 20. Communicating With Patients in Crisis 21. Communication Approaches in Palliative Care PART VI Collaborative Professional Communication 22. Role Relationship Communication Within Nursing 23. Interprofessional Communication 24. Communicating for Continuity of Care 25. e-Documentation in Health Information Technology Systems 26. Mobile-Health and Communication Technology 27. Intrapersonal Communication to Self-Manage Stress and Promote Nurse Wellness Appendix I: Next-Generation NCLEX (R) Examination-Style Case Study Answers Glossary Index
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